Trouvé

Data deletion

Spanish (Honduras) is the official version · Last updated: October 7, 2026

C.1 How to request the deletion of or access to your data

You may request access to, rectification of, or deletion of your personal data by any of these means:

  1. App: in Trouvé or Trouvé Partner, open Profile → Delete my account to submit a deletion request. Confirmation of receipt does not mean deletion is complete.
  2. WhatsApp: write to us at +504 9539-3244 with the message "DELETE MY DATA" (or "ACCESS MY DATA").
  3. Email: roque@priveperfumeshn.com, stating your name and the phone number associated with your account.

We will verify your identity before processing the request in order to protect your account.

C.2 What we delete and what we must keep

When deletion is completed, we delete your profile and contact data, your messages and files, your photos, the text of your requests, trust, risk, and moderation data, and, for sellers, your DNI images and facial / liveness data.

Due to a legal obligation, we keep tax records (orders, payments, refunds, commissions and charges, settlements, balances (debts and credits), and seller payouts and withdrawals, including the bank account given for those payouts or withdrawals), with the data they contain, such as the delivery name, address, and phone number or invoice details, for the period required by the country's law. In Honduras, that is 5 years from December 31 of the year of the transaction, because the operator is registered with the RTN. If another law requires us to keep a record, we keep it for the period that law sets. If a claim, refund, audit, investigation, or binding legal order is open, we keep the related records until it is resolved. Your requests (including those for products we do not offer yet and for replicas we declined), conversations, and offers and, for sellers, your Partner profile may remain as marketplace history with their content erased; the Partner profile keeps the account's operating data, such as its score and strikes. Your phone number may remain with these retained records and, if you asked us not to send you certain messages, on our opt-out list, only so we keep respecting that choice. Details are in the Privacy Policy (section A.8).

These records are kept on a restricted basis and only for the stated purposes.

C.3 Timeframes

We confirm receipt of your request and complete the deletion within a maximum of 30 days. If anything is still pending with us, such as an order in progress, a claim, a refund, a balance owed by or to you, or an open moderation case, deletion is completed once it is resolved. When deletion is completed, we will tell you in the app, including which records we kept, why, and, where it has a date, until when, and with one WhatsApp message that summarizes it.

C.4 Deletion instructions for Meta / WhatsApp

This page serves as the Data Deletion Instructions for the application's configuration on Meta. Anyone can request the deletion of their data through the means in section C.1, without needing to log in.